arshae.com

Arshae wordmark logo

PRIVACY POLICY

Arshae Inc, 330 Ave Avro, Pointe‑Claire, QC H9R 5W5, Canada. Contact: privacy@arshae.com (or support@arshae.com).

Scope
This Policy explains how we collect, use, share, and protect personal information when you visit arshae.com, contact us, or make a purchase.

1) What we collect

  • Identity & contact: name, email, phone, billing/shipping address.

  • Order details: products purchased, amounts, order notes.

  • Payment: tokenized payment information processed by Stripe or PayPal (we do not store raw card numbers).

  • Device & usage: IP address, browser, pages viewed, cookies, approximate geolocation.

  • Marketing preferences: opt‑ins for email/SMS if enabled.

  • UGC: reviews, ratings, photos you submit.

2) How we use information

  • To fulfill orders and provide customer support

  • Fraud prevention and security

  • Service improvement, analytics, and site performance

  • Personalized marketing/advertising (if cookies/consent allow)

  • Legal and compliance (tax, accounting, regulatory)

3) Sharing

We share personal information with:

  • Payment processors: Stripe, PayPal

  • Shipping/fulfilment providers and related software

  • Analytics/advertising partners (e.g., Google/Meta/TikTok) if enabled in your cookie preferences

  • Communication platforms (e.g., email/SMS providers)
    We do not sell personal information for money. We may “share” personal information for cross‑context behavioral advertising (as defined in certain U.S. state laws). You can opt out at any time via Privacy Choices and the “Cookie Preferences” link in our footer.

4) Your choices & rights

  • Cookie controls: Use “Cookie Preferences” in the footer to accept/reject non‑essential cookies and advertising tools.

  • Marketing: Opt out via unsubscribe links or by contacting us.

  • U.S. state privacy (e.g., California): You may request access, correction, deletion, and opt out of “sale”/“sharing.” We honor Global Privacy Control (GPC) signals as an opt‑out for the browser/device that sends them. Visit Privacy Choices.

  • Canada: You may request access and correction of your personal information, and withdraw consent for optional processing.

5) Security

We use HTTPS, access controls, and vetted third‑party processors. No method of transmission or storage is 100% secure.

6) Data retention

  • Orders & invoices: retained for 7 years (tax/accounting).

  • Accounts: retained while active; delete upon request.

  • Marketing: retained until you unsubscribe or after 24 months of inactivity.

  • Device/usage data: retained up to 24 months (shorter where feasible).

7) Children

Our site is not directed to children under 13. We do not knowingly collect children’s data.

8) International transfers

If you are outside Canada, your data may be processed in Canada or the U.S. by our service providers.

9) Changes

We will post updates on this page and update the “Effective date.”

See also: Cookies & Preferences and Privacy Choices.